JAGGAER unveils ESG report with AI governance milestone

JAGGAER has published its 2025 Environmental, Social and Governance report, marking its fifth consecutive year of sustainability disclosure.

The report introduces JAGGAER's first Double Materiality Assessment and states that the company became the first business in the source-to-pay sector to obtain ISO/IEC 42001 certification for its Artificial Intelligence Management System.

Conducted with reference to the European Sustainability Reporting Standards, the assessment examines both the impact of JAGGAER's activities on the environment and society and how sustainability-related risks and opportunities could affect the business.

Its findings help define the report's scope and priorities. JAGGAER also continued work on its Plan Zero climate strategy and added environmental, social and governance functions across its JAGGAER One source-to-pay platform.

JAGGAER reported an 83% improvement in its EcoVadis score since its first assessment in 2021. That result placed it in the top 8% of companies assessed globally and the top 4% within its industry in 2025.

Emissions data

JAGGAER measured and published greenhouse gas emissions for a fifth straight year and reported a 42% reduction in total emissions since 2021.

According to the report, Scope 1 and Scope 2 emissions fell by 23% from a 2021 baseline. Scope 3 emissions fell by 43%, ahead of its 2030 Science Based Targets initiative-aligned target.

JAGGAER attributed part of that progress to a refined measurement approach developed through work with Watershed, a sustainability software provider. It did not disclose the absolute emissions figures in the material provided.

Workforce profile

At the end of 2025, JAGGAER employed more than 1,200 people across 17 countries. Women accounted for 41.8% of its global workforce and held 35% of management roles.

The report also said employees increased volunteering hours in community initiatives during 2025. In external workplace assessments, JAGGAER India received Great Place to Work certification, while its North America team was ranked a Best-in-Class Employer by Gallagher for the fourth consecutive year.

AI governance

A central element of the governance section is the company's ISO/IEC 42001 certification. The standard covers artificial intelligence management systems and has emerged as a formal benchmark for companies building governance structures around AI deployment.

JAGGAER said its approach to AI governance is aligned with the NIST AI Risk Management Framework and the EU AI Act. This places the company among a growing number of software groups seeking to show customers and regulators that internal controls around AI use are documented and independently assessed.

JAGGAER operates in procurement and supplier collaboration software, where AI tools are increasingly used in sourcing, contract workflows, supplier analysis and purchasing decisions. As scrutiny of automated decision-making grows, governance claims are becoming a more prominent part of corporate reporting in the enterprise software sector.

Chief Executive Officer Andrew Roszko framed the report as part of a broader internal programme.

"This is not simply a record of what we have measured or disclosed. It is a reflection of who we are, and a commitment to who we are becoming. This report reflects a structured, evidence-based program that we are committed to improving year over year. Our aim is to measure our impact honestly and to support our customers as they work toward their own sustainability goals," said Roszko.

The latest report combines environmental metrics, workforce figures and governance measures at a time when corporate sustainability reporting is facing closer scrutiny from investors, customers and regulators. The inclusion of a double materiality assessment also brings JAGGAER's disclosure approach closer to reporting methods associated with European standards.

The assessment considers both outward impacts and financial risks linked to sustainability issues, helping set priorities for what JAGGAER measures and discloses. That methodology is becoming more common as technology companies respond to demands for clearer evidence on climate exposure, labour practices and oversight of emerging technologies such as AI.

Women represented 41.8% of JAGGAER's global workforce and 35% of management positions, while total greenhouse gas emissions were down 42% from 2021 levels.