Business Transformation Stories - Page 8

Global Stories

Business Transformation stories

AI shifts from novelty to infrastructure, firms say

Firms say the bigger payoff now lies in embedding AI into logistics, security and data systems, while poor governance leaves firms exposed.

By Sofiah Nichole Salivio • 4 min read • Tue, 14th Jul 2026

Robotics

Executives warn AI adoption outpaces governance & ROI

Wider use of AI is raising fresh concerns over security, skills and ROI as businesses race ahead of governance and controls.

By Sofiah Nichole Salivio • 5 min read • Mon, 13th Jul 2026

Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • Fri, 10th Jul 2026

Software-as-a-Service

Businesses shift from AI pilots to trust & results

Businesses are now weighing whether AI can cut workloads and risks in core operations, rather than just speed up pilots and paperwork.

By Joseph Gabriel Lagonsin • 7 min read • Thu, 9th Jul 2026

Data Analytics

AS Watson appoints 31 tech partners for AI retail push

Its 17,000-store group is broadening AI use from customer service to operations and analytics as it deepens ties with suppliers.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 8th Jul 2026

Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • Wed, 8th Jul 2026

Software-as-a-Service

Newgen names Tarun Nandwani Chief Executive Officer

The software group is sharpening its global growth push as Tarun Nandwani takes the top job and Pramod Kumar gets a new role.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Jul 2026

Digital Transformation

Insight launches Microsoft 365 E7 rollout across workforce

The rollout gives Insight a test case for selling Microsoft's newest AI tools after a survey found most Australian firms are still only experimenting.

By Sean Mitchell • 4 min read • Fri, 3rd Jul 2026

Customer Relationship Management

3Point launches 3AIgent to speed enterprise AI use

Businesses struggling to move AI pilots into daily use may find 3AIgent useful, as it links trusted data, governance and operational control.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026

Digital Transformation

Quorum Cyber appoints Kevin Hanes as Chief Executive Officer

The Edinburgh cyber security firm is betting on Hanes to speed international growth as demand rises for help managing AI-driven threats.

By Sofiah Nichole Salivio • 3 min read • Thu, 2nd Jul 2026

Stories from Other Regions

Business Transformation stories

Software-as-a-Service

Crescendo appoints Andy Lee as Chief Executive Officer

The move signals a push to win larger enterprise clients as the company seeks to replace fragmented customer service systems with AI-native software.

By Sofiah Nichole Salivio • 4 min read • Wed, 15th Jul 2026

Data Analytics

UK businesses overstate AI progress, EXL research finds

Only 12% of UK companies qualify as AI leaders, with most still struggling to turn pilot projects into measurable returns.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 14th Jul 2026

Digital Transformation

KPMG sees AI surge as firms struggle to prove value

Nearly half of businesses have paused or scaled back AI projects as weak cost tracking leaves returns unproven and security gaps widen.

By Sean Mitchell • 6 min read • Fri, 10th Jul 2026

Digital Transformation

Irish firms spend €667,000 on zombie projects yearly

A lack of clear IT planning is leaving Irish large firms with a €667,000 annual drag from projects that should have been stopped.

By Sofiah Nichole Salivio • 4 min read • Fri, 10th Jul 2026

Digital Transformation

How channel partners can turn migration into a growth engine

As legacy systems fade, UK channel partners are using managed migrations to protect revenue and win new recurring income.

By Will Morey • 4 min read • Thu, 9th Jul 2026

Digital Transformation

Productivity tops CEOs' concerns in Australia & NZ

Rising pressure to lift output without burning out staff has overtaken economic uncertainty as the chief concern for executives in Australia and New Zealand.

By Sofiah Nichole Salivio • 3 min read • Thu, 9th Jul 2026