Chatbots stories - Page 2

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

UK retailers brace for a GBP £1.05bn blow from 52 million post-Christmas gift returns, as hybrid shopping and fashion fit issues drive costs.

Commvault and Pinecone team up to deliver immutable backups and rapid recovery for mission-critical RAG and vector database workloads.

Australia’s vast public sector is turning to AI to boost efficiency, cut costs and improve services, while navigating strict ethical safeguards.

Qlik to pour USD $1.5bn into Europe, join AWS European Sovereign Cloud and debut agentic AI via its new Qlik Answers experience.

Finance leaders hail AI as core to strategy, yet fewer than half have scaled it beyond pilots amid legacy, skills and leadership hurdles.

APAC enterprises plan big 2026 AI spend, pivoting from chatbots to sovereign RAG and hyperscale platforms to meet strict data rules.

APAC firms are shifting from AI pilots to real-time, scaled deployments in 2026 as data, ROI demands and regulation rapidly converge.

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

AI takes centre stage in logistics as Infios predicts 2026 supply chains built for constant disruption, resilience and human‑machine teamwork.

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

Safe AI “coaches” embedded in workplace tools are cutting repeat cyber incidents by up to 95%, as firms race to counter AI-driven attacks.

US banks tighten grip on AI patents in finance, with a small North American elite racing ahead as European rivals fall further behind.

AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.

Teenagers remember history better when they handwrite notes, with AI chatbots boosting curiosity but not matching pen-on-paper learning.

Negative AI experiences in UK online shopping risk GBP £9 billion in sales, with 75% of AI-related reviews expressing dissatisfaction, new data shows.

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

AI and predictive analytics are set to transform retail supply chains in 2026, enhancing customer experience and operational efficiency.

Nearly half of UK marketers contact their agencies less than weekly as AI reshapes workflows, boosting efficiency but challenging traditional agency roles.