American Stories

True Media names Alison Clark to lead account team

True Media appoints Alison Clark to lead account management as Senior Vice President, boosting its leadership hub in Minneapolis.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 4th Feb 2026

Global Stories

Unified Communications

Oracle unveils AI agentic platform for retail banks

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

By Sofiah Nichole Salivio • 3 min read • Wed, 4th Feb 2026

Data Analytics

Oz Pearlman to headline AI-focused FICO World 2026

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

By Sofiah Nichole Salivio • 3 min read • Tue, 3rd Feb 2026

Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026

Data Analytics

Guidewire names Phil Joel VP of Solution Advisory APAC

Guidewire has appointed Phil Joel as VP of Solution Advisory for APAC, strengthening support for insurers' core modernisation and data projects.

By Melania Watson • 4 min read • Mon, 2nd Feb 2026

Customer Experience

Analytic Partners named Forrester Wave Leader for 2026

Analytic Partners named a Leader in Forrester's 2026 marketing measurement Wave after topping current offering and scoring highly on strategy.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026

Digital Transformation

Prometheus boosts APAC push with three Sydney leaders

Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 30th Jan 2026

Data Protection

TELUS study finds Canadians and Americans demand safer AI

TELUS survey finds most Canadians and Americans use AI but overwhelmingly want stricter regulation, safety checks and clearer explanations.

By Sofiah Nichole Salivio • 4 min read • Fri, 30th Jan 2026

Data Analytics

Wibmo ranks 41st in 2025 Chartis retail analytics list

Wibmo takes 41st spot in Chartis 2025 Retail Banking Analytics 50, highlighting its growing role in payments security and AI-driven decisioning.

By Kaleah Salmon • 3 min read • Thu, 29th Jan 2026

Manufacturing

Johnson Controls names Susan Hughes Asia Pacific chief

Johnson Controls has appointed Susan Hughes to lead its Asia Pacific business, joining the executive committee as it targets growth in the region.

By Karen Joy Bacudo • 4 min read • Wed, 28th Jan 2026

Digital Transformation

Metro Singapore partners Eagle Eye on loyalty revamp

Metro Singapore taps Eagle Eye to power its Treasured by Metro loyalty revamp, adding personalised, omnichannel rewards and promotions.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026

Customer Experience

The impact of email verification on eCommerce success

Robust email verification is emerging as a must-have for eCommerce firms seeking higher conversions, lower costs and stronger trust.

By Edmund Ng • 6 min read • Tue, 27th Jan 2026

Customer Experience

EcoOnline names David Orstad Chief Customer Officer

EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026

Digital Transformation

Pinewood.AI unveils Pi as it enters North America

Pinewood.AI launches Pi autonomous agent and Seez's Miles assistant at NADA as it stakes its claim in the US and Canadian dealer market.

By Kaleah Salmon • 3 min read • Fri, 23rd Jan 2026

Software-as-a-Service

Twilio, AEG sign fan engagement & data partnership

Twilio signs multi-year deal with AEG to power data-led fan engagement across AXS, Crypto.com Arena and the LA Kings from 2025-26.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 23rd Jan 2026

Stories from Other Regions

Unified Communications

NFON launches modular licences & unified AI partner plan

NFON unveils modular licences and a unified AI-focused partner plan as it accelerates its NFON Next 2027 communications strategy in Europe.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026

Customer Experience

Streaming video ads hold attention far better than TV

Streaming video ads grab 79% attentive viewing in Australian homes, beating TV, social and other digital channels on attention.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026

Data Protection

Security & value drive Australians' digital shopping

Australians want high-tech retail but demand tighter data security and better value as apps, AR and digital tools reshape everyday shopping.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026

Unified Communications

Keyloop to buy Motortech.ai to boost dealer AI tools

Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026

Unified Communications

GoTo boosts automotive platform with AI & Tekion link

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026