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AWS, Twilio expand partnership, focus on AI capabilities
Hyperscale

AWS, Twilio expand partnership, focus on AI capabilities

The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.

By Shannon Williams • 3 min read • Thu, 27th Jul 2023
Yahoo appoints Tressie Lieberman as Chief Marketing Officer
Customer Experience

Yahoo appoints Tressie Lieberman as Chief Marketing Officer

Yahoo appoints Tressie Lieberman as new CMO, set to drive global marketing strategies, brand positioning, and customer engagement.

By Imee Dequito • 2 min read • Fri, 21st Jul 2023
Verint empowers contact centre users with engagement data insights
Unified Communications

Verint empowers contact centre users with engagement data insights

Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023
Verint Da Vinci AI leverages the latest AI innovations
Platform-as-a-Service

Verint Da Vinci AI leverages the latest AI innovations

Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023
Verint launches open CCaaS platform offering flexibility
Unified Communications

Verint launches open CCaaS platform offering flexibility

Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023
Marketers look to generative AI as customer expectations increase: Adobe
Customer Experience

Marketers look to generative AI as customer expectations increase: Adobe

As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.

By Gaurav Sharma • 5 min read • Fri, 16th Jun 2023
Gigamon Picks Hatchuel as ANZ Manager
Customer Experience

Gigamon Picks Hatchuel as ANZ Manager

Gigamon names Jonathan Hatchuel as country manager for Australia and New Zealand to lead its sales of visibility and cybersecurity solutions.

By Imee Dequito • 2 min read • Wed, 24th May 2023
Video: 10 Minute IT Jams - An update from Temus
DevOps

Video: 10 Minute IT Jams - An update from Temus

TechDay's Rajesh Rao, Managing Director of Technology at Temus, shares insights on digital transformation and cloud modernization. #TechDay #TechNews.

By Tom Raynel • 5 min read • Mon, 22nd May 2023
Komo changes the landscape of influencer marketing
Customer Experience

Komo changes the landscape of influencer marketing

Komo Technologies has evolved influencer marketing by allowing talent to collect and own fan data while delivering measurable ROI for their brand partners.

By Kaleah Salmon • 3 min read • Tue, 16th May 2023
Appian partner awards showcase process automation excellence
Platform-as-a-Service

Appian partner awards showcase process automation excellence

The winners have created innovative business solutions on the Appian Platform, exceeding customer expectations and maintaining service delivery excellence.

By Gaurav Sharma • 5 min read • Fri, 5th May 2023
Khoros appoints Lindsay Sanchez as Chief Marketing Officer
Customer Experience

Khoros appoints Lindsay Sanchez as Chief Marketing Officer

Khoros hire Lindsay Sanchez as its Chief Marketing Officer to lead the company's next phase of growth and innovation in digital-first customer engagement.

By Tom Raynel • 2 min read • Fri, 28th Apr 2023
Video: 10 Minute IT Jams - An update from n3 Hub
Data Analytics

Video: 10 Minute IT Jams - An update from n3 Hub

Damian Williams, CTO at n3 Hub, joins us today to tell us more about the company and some of the issues its customers should know about.

By Zach Thompson • 5 min read • Mon, 13th Mar 2023
ExtraHop appoints Sylvia Go as APJ Channel Director
Customer Experience

ExtraHop appoints Sylvia Go as APJ Channel Director

ExtraHop hires Sylvia Go as AVP Channel, APAC & Japan to develop innovative programs to strengthen their channel sales strategy in the region.

By Sean Mitchell • 2 min read • Wed, 8th Mar 2023
eCommerce perceived and real user needs differ: Storyblok
Enterprise Content Management

eCommerce perceived and real user needs differ: Storyblok

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses' perceived customer needs and reality.

By Gaurav Sharma • 3 min read • Wed, 1st Mar 2023

Stories from Other Regions

Revolent to address growing cloud skills gap in the region
Data Analytics

Revolent to address growing cloud skills gap in the region

Revolent expands into New Zealand to increase Salesforce expertise in the region, starting with the customer experience transformation business Merkle.

By Gaurav Sharma • 3 min read • Tue, 25th Apr 2023
Investment in customer engagement drives revenue: Twilio
Data Protection

Investment in customer engagement drives revenue: Twilio

Twilio's annual customer engagement report finds customer engagement investments increase brands' resilience by boosting revenue and improving customer loyalty.

By Gaurav Sharma • 4 min read • Thu, 30th Mar 2023
Why usage-based pricing may be the antidote to subscription fatigue
Software-as-a-Service

Why usage-based pricing may be the antidote to subscription fatigue

Subscription-based businesses, many of which boomed at the height of the pandemic, have since experienced the 'Great Unsubscribe'.

By Ash Lomberg • 5 min read • Tue, 14th Mar 2023
The progressive evolution of the eCommerce experience
Customer Experience

The progressive evolution of the eCommerce experience

Shopping is not solely the purchase of a good but involves an attachment to the product, a secret weapon for the informed retailer armed with shoppable video.

By Claire McHugh • 5 min read • Tue, 7th Mar 2023