Customer service stories - Page 12

Shippo has launched MCP, an AI-powered platform that lets commerce-focused agents turn natural language shipping requests into live actions.

AI agents are tipped to sweep through enterprises, shops and security by 2026, automating work, reshaping retail and redefining digital trust.

Singulr AI hires veteran tech leader Bask Iyer as Strategic Advisor to guide CIOs on governance amid rapid enterprise adoption of agentic AI.

By 2026, AI, social commerce and immersive physical retail experiences will transform how consumers interact with brands both online and in stores.

Amazon launches Nova 2 AI suite with four new models and introduces Nova Forge for firms to create custom AI solutions tailored to diverse industries and tasks.

70% of enterprises struggle to integrate growing AI tools, with disconnected apps causing data silos, wasted spend, and rising security risks, says Zapier.

Over two-thirds of retailers expect agentic AI to boost efficiency by 2026, but only 8% have fully integrated it into their operations so far.

Paragon secures EUR €585 million refinancing to fund global expansion and advance AI and cloud technologies, targeting new markets and growth.

Paris-based Gradium raises USD $70 million to launch an AI voice platform offering expressive, low-latency, multilingual voice interactions for enterprises and developers.

Accenture partners with OpenAI to provide ChatGPT Enterprise to its workforce, boosting AI adoption and accelerating business transformation across industries.

Shopify merchants face a new challenge: real-time multilingual messaging to support global shoppers beyond translated storefronts, boosting trust and sales.

Avalara has won the 2026 Buyer's Choice Award from TrustRadius, praised by customers for excelling in tax compliance tools and service quality.

Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.

Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.

Luware launches Nimbus Companion, an AI orchestration tool within Microsoft Teams that supports human agents during complex customer interactions.

In 2026, firms must prioritise human-in-the-loop AI oversight, robust testing, and seamless payments to maintain trust and global customer satisfaction.

Cloudbeds partners with Hopper to offer independent hotels Cancel for Any Reason, boosting guest flexibility and new revenue streams through direct bookings.

Pacsun has launched a unified point of sale system in 300+ stores, boosting order fulfilment by 40% and cutting logistics costs by 25%.

Kore.ai integrates its AI agents into Microsoft 365 suite, enabling secure automation across Word, Teams, and Outlook for enterprise productivity.

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.