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Cyber Week stories
Retailers warned of post-holiday surge in chargebacks
Sat, 10th Jan 2026
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data analytics
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crypto
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fintech
Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.
US holiday online sales hit record on mobiles & AI
Thu, 8th Jan 2026
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gaming
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wearables
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data analytics
US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.
Social media drives Black Friday sales surge in UK
Thu, 18th Dec 2025
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digital transformation
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cx
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martech
Social media fuelled a Black Friday boom in the UK, as Rithum data showed global social sales soaring 152% and online spend up 27%.
Infobip sees Black Friday rich messaging volumes surge
Tue, 9th Dec 2025
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uc
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cx
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martech
Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.
Friendly fraud rise during Cyber Week threatens retail profits
Fri, 5th Dec 2025
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online shopping
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holiday season
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banking
US retailers face rising friendly fraud during Cyber Week as 77% of shoppers dispute charges via banks, threatening profits amid USD $43.7bn online spend.
US online sales hit USD $14.25 billion on Cyber Monday 2025
Thu, 4th Dec 2025
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gaming
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martech
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smart home
US online sales reached a record USD $14.25 billion on Cyber Monday 2025, driven by strong discounts and a surge in mobile shopping activity.
Salesforce debuts Agentforce Commerce for AI-driven retail sales
Fri, 21st Nov 2025
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digital transformation
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cx
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martech
Salesforce launches Agentforce Commerce, a platform enabling retailers to sell via AI-driven channels like ChatGPT, boosting engagement and orders globally.
Adobe predicts US holiday online spend to hit USD $253.4 billion
Tue, 7th Oct 2025
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gaming
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martech
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smart home
Adobe forecasts US online holiday spending to reach a record USD $253.4 billion in 2025, up 5.3%, with mobile shopping and AI playing key roles.
Record USD $241 billion in US holiday online sales for 2024
Wed, 8th Jan 2025
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martech
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commerce systems
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bnpl
Adobe has reported that online spending in the US for the 2024 holiday season hit USD $241.4 billion, an 8.7% rise, driven by a record in mobile transactions.
UK consumers to prioritise holiday spending in 2024, says Coveo
Thu, 12th Sep 2024
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genai
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ai
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e-commerce
UK consumers are poised to increase holiday spending for 2024, even if it means trimming expenses elsewhere, according to Coveo's latest research.