Global Stories

NiCE & AWS deepen AI partnership to power CX automation

NiCE expands its AI partnership with AWS to enhance CXone Mpower, bringing advanced AI-powered automation to customer experience workflows at enterprise scale.

By Melvin Hipolito • 4 min read • Thu, 19th Jun 2025

Unified Communications

NiCE & Snowflake partner to boost secure AI-driven data sharing

NiCE teams up with Snowflake to enable secure, AI-driven sharing and automation of customer data, enhancing efficiency and personalisation across enterprises.

By Melvin Hipolito • 3 min read • Tue, 17th Jun 2025

Customer Relationship Management

Talkdesk unveils CXA platform for autonomous AI customer journeys

Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.

By Catherine Knowles • 5 min read • Thu, 12th Jun 2025

Marketing Technologies

UiPath & HCLTech partner to advance agentic automation globally

UiPath has teamed up with HCLTech to deliver AI-driven agentic automation solutions, boosting efficiency and agility for enterprises worldwide.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025

Data Analytics

Dynatrace unveils agentic AI to boost enterprise automation

Dynatrace launches agentic AI in its platform to help enterprises predict system issues, enhance security, and automate operations with greater autonomy.

By Jed Nykolle Harme • 3 min read • Fri, 6th Jun 2025

Digital Transformation

Vasion embeds SnapLogic platform to boost enterprise automation

Vasion has embedded SnapLogic's platform into its Automation Platform to boost enterprise workflow automation and unify systems via a low-code interface.

By Catherine Knowles • 3 min read • Wed, 4th Jun 2025

Digital Transformation

Pegasystems unveils fabric to unify enterprise AI automation

Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.

By Jed Nykolle Harme • 5 min read • Tue, 3rd Jun 2025

Digital Transformation

Manhattan unveils Agentic AI to transform supply chain tasks

Manhattan Associates launches Agentic AI and Agent Foundry to revolutionise supply chain operations with autonomous agents and customisable digital solutions.

By Jed Nykolle Harme • 3 min read • Thu, 22nd May 2025

Software-as-a-Service

UiPath unveils integration to orchestrate Microsoft Copilot agents

UiPath now enables developers to orchestrate Microsoft Copilot Studio agents alongside UiPath and third-party agents via its Maestro platform for enhanced enterprise automation.

By Sean Mitchell • 3 min read • Tue, 20th May 2025

Digital Transformation

Cathay boosts efficiency with expanded automation & AI tools

Cathay Airways boosts operations with UiPath AI, deploying 160+ bots across 20 departments to enhance efficiency and customer experience post-pandemic.

By Melania Watson • 3 min read • Fri, 16th May 2025

Private Cloud

NTT DATA unveils Smart AI Agent Ecosystem for business growth

NTT DATA launches Smart AI Agent Ecosystem to boost business transformation with intelligent automation and industry-specific AI solutions worldwide.

By Jed Nykolle Harme • 5 min read • Fri, 16th May 2025

Software-as-a-Service

NICE & AWS join forces to deliver AI-powered customer service

NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.

By Sean Mitchell • 3 min read • Wed, 14th May 2025

Digital Transformation

Tecala recognised as UiPath Agentic Automation Fast Track Partner

Tecala has been honoured as a UiPath Agentic Automation Fast Track Partner, recognising its leadership in AI-driven end-to-end process automation solutions.

By Melania Watson • 3 min read • Wed, 7th May 2025

Document Management

Appian unveils platform update with agentic AI & data fabric

Appian unveils new AI capabilities and data fabric enhancements to help organisations build scalable, intelligent process applications with improved automation and search.

By Sean Mitchell • 3 min read • Wed, 30th Apr 2025

Software-as-a-Service

Exclusive: How Oracle's AI agents are driving a new era of enterprise automation

Oracle's AI agents are revolutionising enterprise automation, delivering significant efficiency gains and cost reductions, particularly for finance teams.

By Melania Watson • 4 min read • Mon, 28th Apr 2025

Digital Transformation

Infor launches Velocity Suite to speed up business workflows

Infor unveils Velocity Suite, a toolset using AI and automation to streamline business workflows and boost efficiency for diverse industries globally.

By Catherine Knowles • 3 min read • Thu, 17th Apr 2025

Stories from Other Regions

DevOps

UiPath leads 2025 Gartner Magic Quadrant as RPA market grows

UiPath leads Gartner's 2025 Magic Quadrant for RPA, marking seven years as a Leader amid rapid USD $3.8bn market growth and AI-driven automation advances.

By Melania Watson • 4 min read • Wed, 2nd Jul 2025