Experience Design Stories

Global Stories

Experience Design stories

Ecommpay warns AI checkout could exclude vulnerable users

More than half of consumers are vulnerable to some degree, raising fears that AI-led checkout could leave many unable to complete payments.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Stagwell expands Adobe tie-up for enterprise marketing

The expanded multi-year deal aims to help Adobe win and retain enterprise customers by pairing its software with Stagwell's marketing services.

By Joseph Gabriel Lagonsin • 3 min read • This month

eLearning

NIIT Learning wins 114 Brandon Hall awards with clients

The wins underline its growing influence in workplace learning, with 90 awards for NIIT Learning and 24 more for SweetRush.

By Sofiah Nichole Salivio • 4 min read • Last month

Customer Experience

The Great Content Collapse is already here. Is your marketing team ready?

Marketing teams face weaker trust and tougher discovery as AI-generated content floods channels and answer engines shape first impressions.

By Sam Hoare • 5 min read • Last month

eLearning

NIIT Learning wins 114 Brandon Hall awards with clients

Client-backed learning programmes have won 114 Brandon Hall HCM Excellence Awards, including 24 for SweetRush since its January acquisition by NIIT Learning.

By Sofiah Nichole Salivio • 4 min read • Last month

Customer Experience

For sensitive health categories, eCommerce can remove more than just the checkout queue

Discreet packaging, clearer product information and easier repeat ordering are helping buyers of continence products avoid embarrassment and confusion.

By Liz Anieto • 4 min read • Last month

AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

SAP Concur warns of travel expense compliance risks

Half of business travellers admit bending expense rules, as unapproved AI use and weak approvals add to finance teams' compliance worries.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Experience Design stories

Software-as-a-Service

Beyond badge-scans: why tech events should be designed for trust

For enterprise tech buyers, in-person events now matter most as a way to reduce risk, build confidence and speed deals.

By Sophie Crosby • 5 min read • Last week

Digital Transformation

TCS opens AI creative engineering studio in London

Clients will be able to co-design AI customer experiences in London as TCS expands its UK presence and targets 5,000 regional hires.

By Joseph Gabriel Lagonsin • 3 min read • This month

Crypto

Simple but secure: solving blockchain's biggest UX challenge

Blockchain apps risk losing new users unless developers simplify approvals and signing while keeping private keys and transactions secure.

By Ibraheem Kabir • 5 min read • Last month

Digital Transformation

DXC launches AI-led workplace service for employees

Employees could see fewer support tickets and more uptime as DXC's new service aims to cut workplace complexity without replacing existing systems.

By Sofiah Nichole Salivio • 4 min read • Last month

Smart Cities

Leeds consultancy hires 16-year-old for QR code project

A schoolboy has helped build a secure QR code device for a car park operator, after a Leeds consultancy gave him paid client work.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Personalisation

The design decisions that move the needle most on Shopify conversion rates

Conversion gains on Shopify usually come from mobile-friendly product pages, faster checkout and site speed, not cosmetic redesigns.

By Mark Tarre • 6 min read • Last month

Software-as-a-Service

Scran launches cooking app for neurodivergent users

Designed to cut cognitive load in the kitchen, the app lets users turn scattered recipes into clearer, step-by-step instructions.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Why trust should be the number one priority for AI customer experience

Fewer than half of people globally trust AI, putting customer adoption and revenue at risk unless firms explain how systems make decisions.

By Martijn Gribnau • 5 min read • Last month

Digital Transformation

MC&V wins new business from We Are Social & others

The appointments signal growing demand for AI-led production as agencies and brands seek faster social content, live experiences and hybrid campaigns.

By Sofiah Nichole Salivio • 4 min read • Last month