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Helpdesk stories
DNSFilter adds DNS PreCheck to protect roaming staff
Last week
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firewalls
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vpns
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endpoint protection
DNSFilter unveils DNS PreCheck to keep DNS security intact for roaming staff, blocking malicious domains across shifting Wi-Fi networks.
Zendesk to acquire Forethought in agentic AI expansion
Last week
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
From breach to recovery - 5 ways to prepare your IT team for the unexpected
Last month
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firewalls
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data protection
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dr
When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.
NiCE report shows agentic AI transforming contact centres
Last month
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uc
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devops
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digital transformation
Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
Data gaps stall AI scale-up despite strong AIOps gains
Last month
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uc
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firewalls
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hybrid cloud
Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.
YubiKeys promise 265% ROI & 99.99% cut in breach risk
Last month
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mfa
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phishing
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email security
YubiKey rollout boosts ROI by 265% and slashes breach exposure 99.99%, Forrester study finds, delivering multi-million USD $ gains.
Retailers hit by 'Christmas Returns Hangover' surge
Wed, 17th Dec 2025
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uc
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data analytics
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cx
Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.