IT service management (ITSM) stories
Users of ServiceNow Data Catalog will now see Ataccama quality scores and alerts before selecting data, helping reduce bad AI and workflow decisions.
Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.
Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.
Businesses using AI agents may gain faster issue resolution as Acceldata’s quality scores feed into ServiceNow workflows and incident handling.
Clients could see faster AI rollouts across back-office workflows as KPMG deepens a three-year USD $40 million alliance with ServiceNow.
The move aims to help enterprises govern AI tools across clouds and systems as they wrestle with rising risk, complexity and automation.
Live endpoint data will now feed ServiceNow workflows, aiming to cut incident response times and automate patching across large fleets.
Customers can now manage mixed-vendor networks and security from one platform as Extreme adds third-party device support and AI agents.
Automatic remediation and capacity tuning in HPE Mist and HPE Aruba Central aim to cut outages and lighten IT teams’ workload.
The tie-up aims to cut investigation times and patching errors by feeding live endpoint data into ServiceNow workflows and AI agents.
Enterprises in regulated sectors can now query sensitive data in place, as Cloudera says the new ServiceNow link cuts duplication and compliance risk.
It aims to cut outage investigation time for engineers by combining live telemetry with incident history, changes and service context.
The tie-up could cut downtime for enterprises by letting AI detect incidents, generate playbooks and trigger fixes across hybrid estates.
IT teams can now open and record remote desktop sessions from Rippling, tying support actions to device records and policies.
IT teams can now track fleet-wide software gaps and route deployment tasks into Jira, Freshworks and Zapier with PDQ's latest update.
IT teams can now spot missing and vulnerable software faster as PDQ expands inventory, package management and ticketing links.
The ranking could bolster Digitate’s pitch to buyers as IDC flagged ignio 7.0’s governed automation and business-linked remediation across hybrid estates.
Facility teams could gain a clearer view of office use and maintenance as Eptura rolls out AI assistants, live analytics and shared data tools.
Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.
Longer outages at developer tools now threaten release schedules and productivity, with GitProtect estimating more than USD $740,000 in losses.