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IT service management (ITSM) Stories - Page 5

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IT service management (ITSM) stories

HPE complete care service: Refocused for your AI advantage
Hybrid Cloud

HPE complete care service: Refocused for your AI advantage

HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.

By Mark Bakker • 5 min read • Fri, 6th Mar 2026
1Kosmos adds identity checks to ServiceNow AI workflows
Unified Communications

1Kosmos adds identity checks to ServiceNow AI workflows

1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.

By Catherine Knowles • 4 min read • Fri, 6th Mar 2026
Keeper connects Jira workflows with privileged access
Security Information and Event Management

Keeper connects Jira workflows with privileged access

Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.

By Catherine Knowles • 4 min read • Fri, 6th Mar 2026
TeamViewer enhances Microsoft Intune integration
Mobile Device Management

TeamViewer enhances Microsoft Intune integration

TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 6th Mar 2026
UpGuard unveils Risk Automations to speed cyber fixes
Unified Communications

UpGuard unveils Risk Automations to speed cyber fixes

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

By Shannon Williams • 4 min read • Thu, 5th Mar 2026
TCS, Zscaler expand partnership with AI workspace suite
Firewalls

TCS, Zscaler expand partnership with AI workspace suite

TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Atlassian brings AI agents to Jira with MCP support
Software-as-a-Service

Atlassian brings AI agents to Jira with MCP support

Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.

By Catherine Knowles • 4 min read • Tue, 3rd Mar 2026
Contrast integrates with ServiceNow for app risk triage
Application Security

Contrast integrates with ServiceNow for app risk triage

Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.

By Catherine Knowles • 3 min read • Sat, 28th Feb 2026
Sweep unveils Multi-Org Agent to tame Salesforce sprawl
Digital Transformation

Sweep unveils Multi-Org Agent to tame Salesforce sprawl

Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.

By Sofiah Nichole Salivio • 4 min read • Sat, 28th Feb 2026
GitLab expands MSP partner push for agentic AI control
Data Protection

GitLab expands MSP partner push for agentic AI control

GitLab expands its MSP partner programme to deliver agentic AI-powered DevSecOps as a managed service with strict data sovereignty controls.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Unified Communications

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Study finds AI adoption high but operations lag behind
DevOps

Study finds AI adoption high but operations lag behind

Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
ManageEngine adds causal AI to boost Site24x7 AIOps
DevOps

ManageEngine adds causal AI to boost Site24x7 AIOps

ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
CompTIA launches AI course for frontline help desks
DevOps

CompTIA launches AI course for frontline help desks

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026

Stories from Other Regions

IT service management (ITSM) stories

In a cost-pressured AI race, operational maturity is now the competitive advantage
DevOps

In a cost-pressured AI race, operational maturity is now the competitive advantage

Companies racing to adopt AI risk eroding margins unless they build mature, deliberately designed operations to control cost and complexity.

By Murali Thiagarajan • 5 min read • Thu, 5th Mar 2026
Kinetic IT attains ServiceNow Elite Partner status
Digital Transformation

Kinetic IT attains ServiceNow Elite Partner status

Kinetic IT has been elevated to ServiceNow Elite Partner status, boosting its advisory and implementation credentials across Australia.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Mercy Health taps Data Agility for 24/7 digital support
Digital Transformation

Mercy Health taps Data Agility for 24/7 digital support

Mercy Health has chosen Melbourne-based Data Agility to deliver 24/7 managed services for its clinical integration and digital systems.

By Sean Mitchell • 3 min read • Thu, 26th Feb 2026