ITOM stories

Datadog launches an MCP Server to give AI agents governed, real-time access to observability data across live development and operations.

Komodor triples ARR and doubles Fortune 500 reach as AI-fuelled SRE, automation and cloud cost pressure reshape reliability operations.

Datadog opens registration for DASH 2026 in New York, putting AI-in-production observability, security and reliability centre stage.

ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

Entuity V23.0 debuts lightweight remote agents and streaming telemetry to extend secure monitoring across remote, distributed IT estates.

Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.

NeuBird AI appoints Venkat Ramakrishnan president and COO to scale its agentic AI SRE platform and expand global commercial operations.

Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

New Relic data links use of its AI observability tools to 27% less alert noise, 25% faster fixes and up to fivefold higher deployment rates.

Dynatrace wins dual accolades as Gartner customers' choice and ISG Leader for observability and cloud-native security in 2025 reports.

Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.

SIOS predicts high availability clustering will underpin secure hybrid clouds, disaster recovery and AI resilience strategies by 2026.

xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.