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Ondaro promotes three to vice president in ServiceNow shift
Software-as-a-Service

Ondaro promotes three to vice president in ServiceNow shift

As ServiceNow projects grow more complex, Ondaro has split consulting, delivery and portfolio governance under three senior leaders.

By Sofiah Nichole Salivio • 4 min read • Last week

Global Stories

ITOM stories

Grafana wins AI customers as observability shifts cloud
Software-as-a-Service

Grafana wins AI customers as observability shifts cloud

Rising AI workloads are pushing more firms towards managed monitoring as operational complexity and telemetry costs make self-hosted tools harder to justify.

By Sofiah Nichole Salivio • 4 min read • Last month
The path to autonomous operations: Why observability is the reliability layer for AI
DevOps

The path to autonomous operations: Why observability is the reliability layer for AI

Investment in AI-powered monitoring is rising as firms race to prevent hallucinations, outages and security risks in production systems.

By Bernd Greifeneder • 6 min read • Last month
ConnectWise launches AI-native platform for Predictive IT
Digital Transformation

ConnectWise launches AI-native platform for Predictive IT

MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.

By Sean Mitchell • 5 min read • Last month
Datadog launches 100 AI tools for operations & security
Software-as-a-Service

Datadog launches 100 AI tools for operations & security

The rollout aims to help customers tame rising AI-driven complexity as Datadog adds autonomous monitoring, security and agent oversight tools.

By Sean Mitchell • 5 min read • Last month
Upwind joins Cisco Cloud Control Studio as launch partner
Hybrid Cloud

Upwind joins Cisco Cloud Control Studio as launch partner

Cisco Cloud Control users will gain live cloud and AI risk data as the partnership aims to cut time spent switching between security tools.

By Sean Mitchell • 4 min read • Last month
Infoblox launches AI tool & protocol server for DDI
Hybrid Cloud

Infoblox launches AI tool & protocol server for DDI

It aims to cut alert fatigue and speed investigations by using network data to prioritise issues and automate routine remediation for IT teams.

By Mark Tarre • 4 min read • Last month
Visibility can shield you against $15k/min downtime
Disaster Recovery

Visibility can shield you against $15k/min downtime

Blind spots in monitoring are pushing outage bills higher, with Splunk estimating average downtime now costs USD $15,000 a minute.

By Anthony Caruana • 4 min read • Last month
Wipro expands ServiceNow tie-up on agentic AI workflows
Digital Transformation

Wipro expands ServiceNow tie-up on agentic AI workflows

The tie-up aims to cut manual handoffs and give enterprises clearer oversight of AI-driven tasks across IT, HR, procurement and security.

By Sofiah Nichole Salivio • 3 min read • Last month
ManageEngine launches ITCON Australia & New Zealand 2026
Security Information and Event Management

ManageEngine launches ITCON Australia & New Zealand 2026

Attendance will be free as ITCON 2026 seeks to help firms tackle rising complexity, security gaps and brittle systems.

By Sean Mitchell • 3 min read • Last month
Workday launches AI agents for IT support & travel
Digital Transformation

Workday launches AI agents for IT support & travel

Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.

By Sofiah Nichole Salivio • 4 min read • Mon, 25th May 2026
ManageEngine rolls out autonomous AI agents across suite
Data Protection

ManageEngine rolls out autonomous AI agents across suite

The move gives IT teams autonomous agents for service desks, security and endpoint work, while ManageEngine says customer data stays private.

By Mark Tarre • 3 min read • Fri, 22nd May 2026
Selector launches AI multi-cloud observability for hybrids
Private Cloud

Selector launches AI multi-cloud observability for hybrids

It could cut outage times for hybrid IT teams by unifying cloud, network and infrastructure data across public, private and on-premises systems.

By Sofiah Nichole Salivio • 3 min read • Fri, 22nd May 2026
Riverbed says go from ticket queues to zero disruption
Digital Transformation

Riverbed says go from ticket queues to zero disruption

AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.

By Anthony Caruana • 4 min read • Thu, 21st May 2026
Freshworks launches Freddy AI Agent Studio for service
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for service

Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.

By Sofiah Nichole Salivio • 4 min read • Fri, 15th May 2026

Stories from Other Regions

ITOM stories

ManageEngine adds real-time telemetry & SOAR to tools
Security Information and Event Management

ManageEngine adds real-time telemetry & SOAR to tools

Real-time network monitoring and automated security response are meant to help teams spot brief outages faster and cut handoffs between tools.

By Sean Mitchell • 4 min read • Last month
PagerDuty names Ingram Micro sole Australian distributor
DevOps

PagerDuty names Ingram Micro sole Australian distributor

Australian solution providers will gain simpler access to PagerDuty's incident management tools as the vendor taps Ingram Micro's reseller network.

By Mark Tarre • 3 min read • Last month