Knowledge Management stories - Page 4

In a fatigued legal tech market, one marketing chief found that quiet empathy and mission, not louder features, turned clients into loyal advocates.

Legal AI firm Ivo opens London and New York offices and plans to triple headcount, after 600% annual recurring revenue growth.

Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.

Maintenance's future hinges on bringing more women into the trades and building AI that learns from their full range of expertise.

Deliberate AI adoption is transforming tech marketing and sales, with women leaders driving cultural shifts that unlock new performance gains.

Banks risk AI 'infrastructure traps' as long projects outpace fast-evolving models, wasting budget while nimbler rivals ship real solutions.

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

Notion rolls out Custom Agents, AI teammates that automate recurring workflows for Business and Enterprise users in a public beta launch.

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

Rising RFP volumes are stretching proposal teams, leaving bids unfinished and exposing B2B services firms to mounting revenue risk.

Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.

One million professionals across 107 countries now use Thomson Reuters' CoCounsel AI, as the tool spreads through tightly regulated sectors.

AND Digital taps HowNow to centralise learning, halving content curation time and cutting onboarding admin by 80% across its workforce.

Potpie AI secures USD $2.2m pre-seed to build an ontology-first context layer helping AI agents navigate massive enterprise codebases.

Hyland expands AI agents and content tools to accelerate workflow automation, tackle unstructured data and unify access across repositories.

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

Komprise launches KAPPA, a serverless engine to enrich and orchestrate unstructured data at scale, priming file estates for AI use.

G2's 2026 Best Software Awards show buyer loyalties shifting fast, with 47% new top products and a major shake-up in global rankings.

Qodo 2.1 debuts an AI-driven rules layer that learns from code history to enforce consistent standards and analytics-led code review.

Gartner predicts public LLMs will double PR budgets by 2027 as AI search reshapes discovery and employee chatbots replace intranets.