NiCE Stories - Page 2

American Stories

NiCE stories

NiCE Actimize named Celent Luminary for KYC systems

Banks under pressure to tighten anti-money laundering controls are likely to note NiCE Actimize's top Celent rating for KYC systems.

By Sean Mitchell • 3 min read • Thu, 19th Mar 2026

Global Stories

NiCE stories

Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026

Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026

Digital Transformation

NiCE appoints Nigel Lindsay-Smith to lead ANZ growth

Australia and New Zealand businesses are spending more on AI customer service, with NiCE targeting bigger contracts and partner-led expansion.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026

Software-as-a-Service

Heidi buys AutoMedica, launches new clinical AI tools

Heidi buys UK clinical AI startup AutoMedica and debuts ad-free evidence and patient comms tools to bolster its healthcare platform.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Feb 2026

Unified Communications

Heidi expands with new AI tools & acquires Automedica

Health AI firm Heidi launches Evidence and Comms tools and buys UK-based Automedica to grow its clinical decision and patient support platform.

By Joseph Gabriel Lagonsin • 5 min read • Tue, 24th Feb 2026

Unified Communications

NiCE report shows agentic AI transforming contact centres

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026

Unified Communications

German maritime innovator wins USD $4 million China deal

German innovator wins USD $4 million China deal to launch ClearSense, a smart ship bearing monitor, after AI-assisted NICE challenge.

By Karen Joy Bacudo • 4 min read • Wed, 11th Feb 2026

Software-as-a-Service

NiCE Cognigy wins sole Gartner Customers' Choice nod

Verified customer reviews have lifted Cognigy.AI to the top peer-voted spot in Gartner's enterprise conversational AI rankings, with a 4.8 rating.

By Sean Mitchell • 3 min read • Wed, 4th Feb 2026

Data Protection

NiCE moves AOK Bayern contact centre to EU sovereign cloud

More than 4.5 million Bavarian insurers should see faster service as AOK Bayern shifts its contact centre to NiCE's EU sovereign cloud.

By Sean Mitchell • 4 min read • Wed, 14th Jan 2026

Fintech

NICE Actimize named Asia Pacific fraud management leader

Banks in Asia Pacific are under greater pressure to curb digital fraud, after Forrester gave NICE Actimize top marks in key assessment areas.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026

Unified Communications

NiCE's 2024 ESG report shows gains in climate & ethics

NiCE's 2024 ESG report shows higher EcoVadis scores, lower emissions, full ethics training and USD $900,000 in global community giving.

By Melania Watson • 4 min read • Tue, 9th Dec 2025

Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025

Unified Communications

NiCE appoints Arun Chandra as COO to lead AI-first operations

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025

Unified Communications

AI-driven platforms drive efficiency & service quality gains

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

By Sean Mitchell • 4 min read • Tue, 7th Oct 2025

Software-as-a-Service

NiCE names Jeff Comstock as President to drive CX innovation

NiCE has appointed Jeff Comstock, former Microsoft VP, as President to lead innovation and expand AI-driven customer experience from October 2025.

By Melvin Hipolito • 3 min read • Mon, 29th Sep 2025

Unified Communications

NiCE partners with golf champion JJ Spaun to boost AI brand

NiCE has partnered with US Open golf champion JJ Spaun as brand ambassador to highlight their shared commitment to consistency, innovation and AI progress.

By Melvin Hipolito • 3 min read • Wed, 24th Sep 2025