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BoardPro appoints Nowaczek as CEO amid profitability news
Software-as-a-Service

BoardPro appoints Nowaczek as CEO amid profitability news

BoardPro has appointed Charles Nowaczek as its new CEO, marking a significant milestone as the company announces profitability amid global expansion plans.

By Imee Dequito • 3 min read • Thu, 7th Nov 2024
InMoment integrates generative AI for better customer insights
Unified Communications

InMoment integrates generative AI for better customer insights

InMoment has introduced generative AI to its Conversational Intelligence solution, enabling companies to enhance customer insights and engagement across various feedback channels.

By Kaleah Salmon • 3 min read • Thu, 27th Jun 2024
Colt DCS reduces emissions by 40% in sustainability push
Data centers

Colt DCS reduces emissions by 40% in sustainability push

Colt Data Centre Services has cut global greenhouse gas emissions by 40% since 2019, keeping on track for its 1.5°C 2030 targets.

By Melania Watson • 3 min read • Fri, 21st Jun 2024
Qualtrics and Bain & Company boost partnership to enhance customer experience
Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Kentico leads again in Spring 2024 G2 Grid Report for DXP
NPS

Kentico leads again in Spring 2024 G2 Grid Report for DXP

Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.

By Shannon Williams • 3 min read • Fri, 5th Apr 2024
SourseAI bags $3m in Series A funding to expand AI telecoms platform
Unified Communications

SourseAI bags $3m in Series A funding to expand AI telecoms platform

Australian start-up SourseAI bags $3m in Series A funds led by Centerstone Capital, aiming to expand its AI telecoms platform globally.

By Sean Mitchell • 3 min read • Thu, 7th Dec 2023
Beyond NPS: Why trust matters most in customer loyalty
Customer Experience

Beyond NPS: Why trust matters most in customer loyalty

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

By Lyndall Spooner • 5 min read • Wed, 25th Oct 2023
Customer experience: how the most popular metrics can lead you astray
Data Analytics

Customer experience: how the most popular metrics can lead you astray

Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.

By John-Daniel Trask • 5 min read • Wed, 15th Mar 2023
Cyara Expands Executive Team to Drive Growth
Customer Experience

Cyara Expands Executive Team to Drive Growth

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

By Sean Mitchell • 2 min read • Thu, 16th Feb 2023
Pitney Bowes appoints Venkat Rao as country manager Australia/New Zealand
NPS

Pitney Bowes appoints Venkat Rao as country manager Australia/New Zealand

Pitney Bowes announces new appointments: Venkat Rao as country manager ANZ/India-ASEAN, and Joseph Saleh as COO ANZ. #PitneyBowes #ANZBiz.

By Zach Thompson • 2 min read • Fri, 2nd Sep 2022
Study reveals the new standard for customer experience
Customer Relationship Management

Study reveals the new standard for customer experience

According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.

By Catherine Knowles • 4 min read • Fri, 18th Mar 2022

Stories from Other Regions

NPS stories

BeyondTrust honours 2024 Australian partners for excellence & growth
Digital Transformation

BeyondTrust honours 2024 Australian partners for excellence & growth

BeyondTrust has honoured its 2024 Australian partners, with CyberCX named Partner of the Year and 3Columns awarded Growth Partner of the Year.

By Melania Watson • 3 min read • Tue, 10th Jun 2025
MTF receives high commendation for trust in car loan awards
Customer service

MTF receives high commendation for trust in car loan awards

MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.

By Kaleah Salmon • 2 min read • Fri, 30th May 2025
Aspire Technology sees 23.6% revenue boost, nears GBP £40 million
Private Cloud

Aspire Technology sees 23.6% revenue boost, nears GBP £40 million

Aspire Technology Solutions reports a 23.6% revenue increase to nearly GBP £40 million, driven by a 97% surge in cybersecurity services.

By Catherine Knowles • 3 min read • Tue, 10th Sep 2024
SmarTone & Infovista revolutionise HK's telecoms with Ativa
Unified Communications

SmarTone & Infovista revolutionise HK's telecoms with Ativa

SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.

By Kaleah Salmon • 3 min read • Tue, 13th Feb 2024
Exclusive: Thryv continues to champion for small businesses
Software-as-a-Service

Exclusive: Thryv continues to champion for small businesses

Thryv focuses on service-based small business owners, those with deep relationships with their customers, and those requiring repeat business and loyalty.

By Tom Raynel • 4 min read • Mon, 20th Mar 2023
Retailers must change how they manage customer experience or risk getting left on the shelf
Customer Experience

Retailers must change how they manage customer experience or risk getting left on the shelf

Online retail isn't just about marketing products effectively. Customer experience is just as crucial to success.

By Kam Zulawski • 5 min read • Thu, 2nd Mar 2023