Retail Stories

American Stories

Retail stories

Shoppers prefer AI for research but want humans for issues

Confidence drops sharply when AI enters checkout and delivery, with most shoppers still wanting a person to sort late, damaged or wrong orders.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Retail stories

AI Agents

Retailers back connected store plans at Logile summit

Retailers are pushing to link store planning with daily execution as they look to cut complexity, improve decisions and reduce operational risk.

By Regine Laguilles • 4 min read • Today

Customer Experience

Fast Simon launches AI model for Shopify discovery

The new system is meant to help Shopify brands lift conversions and basket sizes by automating product ranking around shopper behaviour and stock levels.

By Karen Joy Bacudo • 3 min read • Today

Commercial Property

Oxford & Foley lands Amé, Mecca Coffee & Sony Music

About 90% of the precinct's retail space is now leased or under offer, as Oxford Street gains a stronger day-to-night mix of tenants.

By Mara Sugue • 4 min read • 2 days ago

Digital Transformation

Blue Yonder launches AI-native order management tool

Retailers and distributors are being offered tighter control over inventory, cancellations and fulfilment costs as Blue Yonder adds AI agents to order management.

By Mara Sugue • 4 min read • 2 days ago

Manufacturing

eCloudvalley renews AWS pact to push enterprise AI

The renewed pact will help the Singapore provider move enterprise AI products into more markets across Asia-Pacific as AWS backs joint development.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Application Programming Interface

Yuno adds Ecommpay to widen payment reach across regions

Merchants in Europe and Asia-Pacific can now offer more local checkout options through one integration, reducing abandoned transactions at payment stage.

By Sofiah Nichole Salivio • 3 min read • Last week

Microsoft Windows

BIXOLON printer powers Serbian self-service kiosks

Eighty self-service kiosks across Serbia now use a compact receipt printer as retailers seek smaller, more reliable checkout systems.

By Sofiah Nichole Salivio • 3 min read • Last week

Customer Relationship Management

Predictions: Experts Discuss the Future of Loyalty in the age of AI

Customer expectations are shifting toward relevance and recognition, forcing brands to move beyond points as AI changes how loyalty is delivered.

By Aaron Crowe • 5 min read • Last week

eCommerce

Moon Boot taps ESW for international eCommerce push

The retailer can now serve customers in seven countries through one cross-border model, reducing the need for local legal entities and separate systems.

By Sofiah Nichole Salivio • 3 min read • 3 days ago

Stories from Other Regions

Retail stories

Digital Transformation

WHSmith rolls out x-hoppers across more than 300 UK stores

Pilot results showing up to a 22% sales lift have prompted WHSmith to extend the system to more than 300 UK travel stores.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Customer Experience

Loyalty schemes become key retail draw, study finds

A new survey suggests shoppers are increasingly willing to trade personal data for discounts, pushing loyalty programmes to the centre of retail strategy.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Storage

Samsung unveils Christmas tech range from AUD $499

Shoppers face a broad spread of premium devices as Samsung targets end-of-year spending, with prices from AUD $499 to AUD $4,499.

By Mara Sugue • 4 min read • 2 days ago

Storage

Samsung Australia unveils gaming Christmas edit for 2026

The line-up spans AUD $499 to AUD $1,899, giving shoppers premium gaming displays and storage options ahead of the Christmas rush.

By Mara Sugue • 3 min read • Yesterday

Artificial Intelligence

UK shoppers shun full-price buys as AI chases deals

Discounts are becoming the default for many households, with 48% of UK shoppers saying they rarely buy at full price as AI boosts deal-hunting.

By Karen Joy Bacudo • 4 min read • Last week

Data sharing

Facewatch begins free beta test of new retail crime platform

Retailers and police will get free access to incident reporting tools as Facewatch Live is trialled across UK stores to tackle repeat theft and organised crime.

By Mara Sugue • 3 min read • Yesterday