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Service management stories

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FireMon unveils Policy Workbench for hybrid security

Yesterday
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service management
FireMon launches Policy Workbench to guide firewall policy design and automation across complex hybrid networks without overhauling workflows.
Emotionally aware enterprise ai robot in sustainable office scene

TeamViewer predicts emotionally aware enterprise AI

Yesterday
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service management
TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.
Europe map france highlighted digital experience monitoring merger

ITRS buys IP-Label to boost European DEM footprint

2 days ago
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service management
ITRS snaps up French DEM specialist IP-Label, adding 310-plus enterprise clients and bolstering its observability footprint across Europe.
Msp soc analysts monitoring ransomware malware threat maps

Acronis boosts MSP security with new threat research

3 days ago
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service management
Acronis sharpens MSP cyber defence with fresh threat research, expanded Microsoft 365 tools and new MDR-focused partner offerings.
Modern factory office gears customer profile linking sales production

Syspro & SugarCRM link ERP & CRM for manufacturers

Last week
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service management
Syspro and SugarCRM unveil Sugar for Syspro, an integrated ERP-CRM tool aimed at simplifying sales and shop-floor alignment for manufacturers.
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VOSS adds AI, security & DEM to workplace platform

Last week
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service management
VOSS launches v25.3 of its workplace platform, boosting AI assistant Wingman, Microsoft 365 security, Teams insights and DEM capabilities.
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xtype sees surge in demand for ServiceNow governance

Last week
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service management
xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.
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Jamf named leader in multiple IDC UEM MarketScape reports

Last month
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service management
Jamf has been named a leader in three IDC MarketScape unified endpoint management reports, reinforcing its Apple-first device strategy.
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Omada unveils AI identity governance plan & MCP tool

Last month
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service management
Omada sets out plan to govern AI and machine identities across enterprises and debuts an MCP Server to safely plug agents into IGA data.
It ops room secure cloud dashboards cross industry team collab

Veeam brings integrated data resilience to ServiceNow

Last month
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service management
Veeam launches a ServiceNow app that embeds backup, recovery and compliance workflows for regulated industries at no extra cost.
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LevelBlue adds unlimited Tenable scans to USM platform

Last month
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service management
LevelBlue bakes unlimited Tenable-powered vulnerability scans into its USM platform, promising broader exposure management at no extra cost.
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ServiceNow buys Moveworks to build AI ‘front door’

Last month
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service management
ServiceNow buys AI assistant specialist Moveworks to create a single conversational ‘front door’ into automated workflows across the enterprise.
Modern it support center ai assistance with security shield

SonicWall rolls out AI chat & tools for self-service

Last month
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service management
SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.
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HCLSoftware unveils BigFix SRO model with Agentic AI

Last month
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service management
HCLSoftware has introduced a BigFix Secure Resilient Operations model with Agentic AI to unify IT and security on a single cloud-native platform.
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Keeper links identity security alerts into ServiceNow

Last month
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service management
Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.
Corporate hq snowflake consulting towers data stream to industrial site

Accenture & Snowflake launch joint AI data unit

Last month
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service management
Accenture and Snowflake form a 5,000-strong AI data unit for enterprises, with Caterpillar among early clients and a new global CoE planned.
Modern glass office execs it team ai analytics global city view

AI-led workplaces twice as likely to beat revenue goals

Last month
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service management
Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.
Global sdwan network ireland central data hub industrial sites

Expereo to manage Kingspan Light, Air + Water network

Last month
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service management
Expereo wins global deal to unify Kingspan Light, Air + Water’s network across 100 sites, replacing fragmented local connectivity setups.
London it operations room wall dashboards team monitoring success

ControlUp named Gartner Customers’ Choice for DEX

Last month
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service management
ControlUp named a 2025 Gartner Customers’ Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.
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Radiant Logic unveils AI-driven platform for advanced identity security

Last month
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service management
Radiant Logic launches AI-driven RadiantOne platform update, enhancing identity security with real-time remediation and continuous risk monitoring across systems.