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Service management Stories - Page 13

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Service management stories

VOSS adds AI, security & DEM to workplace platform
Virtualisation

VOSS adds AI, security & DEM to workplace platform

VOSS launches v25.3 of its workplace platform, boosting AI assistant Wingman, Microsoft 365 security, Teams insights and DEM capabilities.

By Mark Tarre • 4 min read • Thu, 8th Jan 2026
xtype sees surge in demand for ServiceNow governance
Data Protection

xtype sees surge in demand for ServiceNow governance

xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.

By Catherine Knowles • 5 min read • Wed, 7th Jan 2026
Jamf named leader in multiple IDC UEM MarketScape reports
Data Protection

Jamf named leader in multiple IDC UEM MarketScape reports

Jamf has been named a leader in three IDC MarketScape unified endpoint management reports, reinforcing its Apple-first device strategy.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
Veeam brings integrated data resilience to ServiceNow
Virtualisation

Veeam brings integrated data resilience to ServiceNow

Veeam launches a ServiceNow app that embeds backup, recovery and compliance workflows for regulated industries at no extra cost.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
LevelBlue adds unlimited Tenable scans to USM platform
Firewalls

LevelBlue adds unlimited Tenable scans to USM platform

LevelBlue bakes unlimited Tenable-powered vulnerability scans into its USM platform, promising broader exposure management at no extra cost.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
ServiceNow buys Moveworks to build AI 'front door'
Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
SonicWall rolls out AI chat & tools for self-service
Firewalls

SonicWall rolls out AI chat & tools for self-service

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
HCLSoftware unveils BigFix SRO model with Agentic AI
Software-as-a-Service

HCLSoftware unveils BigFix SRO model with Agentic AI

HCLSoftware has introduced a BigFix Secure Resilient Operations model with Agentic AI to unify IT and security on a single cloud-native platform.

By Sean Mitchell • 5 min read • Fri, 12th Dec 2025
Keeper links identity security alerts into ServiceNow
Privileged Access Management

Keeper links identity security alerts into ServiceNow

Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
Accenture & Snowflake launch joint AI data unit
Data Analytics

Accenture & Snowflake launch joint AI data unit

Accenture and Snowflake form a 5,000-strong AI data unit for enterprises, with Caterpillar among early clients and a new global CoE planned.

By Sean Mitchell • 4 min read • Fri, 12th Dec 2025
AI-led workplaces twice as likely to beat revenue goals
Digital Transformation

AI-led workplaces twice as likely to beat revenue goals

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

By Melania Watson • 4 min read • Wed, 10th Dec 2025
Expereo to manage Kingspan Light, Air + Water network
Unified Communications

Expereo to manage Kingspan Light, Air + Water network

Expereo wins global deal to unify Kingspan Light, Air + Water's network across 100 sites, replacing fragmented local connectivity setups.

By Melania Watson • 3 min read • Wed, 10th Dec 2025
Radiant Logic unveils AI-driven platform for advanced identity security
Unified Communications

Radiant Logic unveils AI-driven platform for advanced identity security

Radiant Logic launches AI-driven RadiantOne platform update, enhancing identity security with real-time remediation and continuous risk monitoring across systems.

By Catherine Knowles • 3 min read • Fri, 5th Dec 2025
Atlassian cloud apps now available on AWS Marketplace globally
Digital Transformation

Atlassian cloud apps now available on AWS Marketplace globally

Atlassian's cloud apps, including Jira and Confluence, are now globally available on AWS Marketplace, streamlining enterprise procurement across 150+ countries.

By Melania Watson • 4 min read • Thu, 4th Dec 2025

Stories from Other Regions

Service management stories

ControlUp named Gartner Customers' Choice for DEX
Data Analytics

ControlUp named Gartner Customers' Choice for DEX

ControlUp named a 2025 Gartner Customers' Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
CGI & Freshworks partner to deliver AI service tools in UK
EduTech

CGI & Freshworks partner to deliver AI service tools in UK

CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Orient Technologies opens Turbe centre with AI-powered SOC & NOC
Security Information and Event Management

Orient Technologies opens Turbe centre with AI-powered SOC & NOC

Orient Technologies has launched a new Turbe centre in Navi Mumbai, featuring AI-powered SOC and NOC to enhance 24/7 IT monitoring and cybersecurity services.

By Kaleah Salmon • 2 min read • Thu, 4th Dec 2025
Westcon-Comstor expands NZ portfolio with Ivanti agreement
Firewalls

Westcon-Comstor expands NZ portfolio with Ivanti agreement

Westcon-Comstor has partnered with Ivanti to distribute its IT and security software across New Zealand, enhancing offerings for local channel partners.

By Sean Mitchell • 2 min read • Wed, 3rd Dec 2025