Case management stories

Smartphones now underpin criminal investigations worldwide, with 97% of cases drawing on mobile data as agencies race to keep pace.

SME Bank turns to Flagright’s AI-native platform for real-time AML monitoring and watchlist screening as it scales across northern Europe.

ThetaRay launches Ray AI suite to automate AML investigations, promising audit-ready case files and up to 70% less manual work.

ServiceNow makes Anthropic’s Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

Kay Firth-Butterfield’s new book urges senior leaders to treat AI governance and accountability as core duties, not afterthoughts.

Opus 2’s winter release debuts AI Assist tools from its Uncover deal, promising faster, integrated workflows for litigation teams.

Persistent lifts quarterly revenue 17.3% year-on-year to USD $422.5 million as accelerating AI and cloud deals drive larger client wins.

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

eflow posts 23% client growth and 56 new deployments in 2025 as demand for AI-driven, explainable trade surveillance tools accelerates.

SEON posts over 80% ARR growth, boosts API usage 250% and secures USD $80 million Series C to scale AI-powered fraud and AML platform.

Team Cymru and Filigran link Pure Signal and Scout with OpenCTI to enrich threat investigations, automate hunts and deepen global context.

AI is set to manage 41% of Singapore’s customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.

OSINT investigators say data is now both their biggest barrier and opportunity, turning to AI to tame overload and plug critical gaps.

Contrast plugs its ADR into Datadog Cloud SIEM, streaming verified runtime attack data to slash alert noise and speed SecOps response.

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

Atturra teams with Comtrac to roll out AI-powered investigation tools for Australian law enforcement and regulators via a single service channel.

New Zealand Police has cut case processing times from two weeks to under four hours using Appian’s automation platform, enhancing efficiency and service.

AI and digital skills are now essential in UK law firms, transforming recruitment as firms seek talent to navigate technology-driven legal services.

Dubai International Arbitration Centre launches DANA digital platform to streamline case management and enhance transparency in dispute resolution from January 2026.

Clue Software has launched new AI tools designed to enhance investigative efficiency by accelerating intelligence processing and improving threat detection.