Chatbots stories
Air New Zealand is pioneering in Australasia with an Alexa skill, letting customers check flight statuses hands-free. It launches in early February.
New Zealand businesses urged to embrace technology as digital opportunities arise in 2018 - Spark #technology #digitalopportunities.
Tim McNamara, founder of Hut34, shares insights on chatbots, IoT integration, and tackling Australia's blockchain talent drought in our exclusive interview.
After a year rife with Customer Experience (CX) failures, Australian companies must repair consumer trust through transparency and reliable service delivery.
Artificial intelligence is causing concern among consumers worldwide because it could potentially infringe on their privacy.
Kriti Sharma, Sage VP of bots and AI talks about the fundamentals of AI today and where it's headed in the future.
They knew that Australian consumers were unhappy with credit cards and other debt facilities - especially millennials.
Dell Technologies predicts a strong focus on human-machine partnership as one of the key trends in the technology market for 2018.
Qlik's Josh Good discusses blending human intuition with AI for better data analytics in an exclusive interview.
By 2020, 85% of customer interactions with businesses will be managed through automated intelligence, according to Gartner.
Over the next three days, more than 300 startups will congregate in Taiwan's capital for three days full of innovation, networking, and fun.
Netmagic has launched Ramco Systems' HCM Suite to automate HR processes at its data centres, enhancing efficiency and employee experience.
Amazon is coming – and it's bringing with it a 'massive' opportunity for the local IT reseller community, Frost & Sullivan says.
Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.
AI and chatbots to revolutionise the workplace, with Hays predicting a surge in digital assistance across jobs.
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
Lifebroker and Jade Software launch Alfred, Australia's first life insurance comparison chatbot on Facebook Messenger, offering 24/7 real-time quote services.
Artificial Intelligence Forum of New Zealand encourages Kiwis to embrace AI benefits and warns of potential impacts on economy and society.
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
From Netflix recs to chatbots, Kiwis are seamlessly integrating AI into their daily routines, redefining user interactions.
