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NiCE launches native Epic integration for healthcare
Software-as-a-Service

NiCE launches native Epic integration for healthcare

Hospitals could cut switching between systems as patient calls, messages and records are brought into one Epic workspace.

By Sean Mitchell • 3 min read • Wed, 15th Apr 2026

Global Stories

NiCE stories

NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • This month
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • This month
NiCE names five launch partners for AI specialisation
Digital Transformation

NiCE names five launch partners for AI specialisation

Enterprise buyers will get a new way to assess AI service partners after NiCE introduced a specialism based on certified staff and proven results.

By Sean Mitchell • 4 min read • This month
CrayonIQ says APAC CX buying shifts to AI strategy
Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • This month
NiCE named launch partner for AWS European Sovereign Cloud
Software-as-a-Service

NiCE named launch partner for AWS European Sovereign Cloud

Customers in regulated EU sectors may now deploy NiCE's AI tools on AWS's new sovereign cloud while keeping data and operations inside the bloc.

By Sean Mitchell • 4 min read • This month
NiCE launches AI partner scheme for enterprise delivery
Digital Transformation

NiCE launches AI partner scheme for enterprise delivery

Enterprise buyers could benefit as NiCE ties partner status to certified staff, live deployments and verified results in a new AI scheme.

By Sean Mitchell • 4 min read • This month
Konecta launches Kolibri AI platform for customer ops
Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Last month
QNu Labs signs quantum security deals with TU/e & SAGA
Quantum Computing

QNu Labs signs quantum security deals with TU/e & SAGA

The partnerships aim to help banks and critical infrastructure prepare for quantum-era cyber risks as QNu Labs expands in Europe.

By Joseph Gabriel Lagonsin • 4 min read • Last month
NiCE World 2026 aims to push AI beyond pilot trials
Software-as-a-Service

NiCE World 2026 aims to push AI beyond pilot trials

Executives will hear how AI can move from pilots to live customer service operations as NiCE gathers more than 2,500 attendees in Orlando.

By Sean Mitchell • 4 min read • Last month
NiCE & Konecta partner to expand AI customer service
Software-as-a-Service

NiCE & Konecta partner to expand AI customer service

Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Acclaim names UK boss as it expands into US market
Virtualisation

Acclaim names UK boss as it expands into US market

Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
NiCE named among Fast Company's most innovative firms
Software-as-a-Service

NiCE named among Fast Company's most innovative firms

Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026

Stories from Other Regions

NiCE stories

NiCE launches Epic EHR integration for patient contact
Unified Communications

NiCE launches Epic EHR integration for patient contact

Patient-service teams can now handle calls, chats and summaries inside Epic as NiCE's CXone integration aims to cut admin and improve compliance.

By Sean Mitchell • 4 min read • Tue, 14th Apr 2026
NiCE named sole Gartner Customers' Choice for CCaaS
Software-as-a-Service

NiCE named sole Gartner Customers' Choice for CCaaS

The accolade strengthens NiCE's standing as contact centre buyers weigh cloud migration, AI features and customer support more heavily.

By Sean Mitchell • 4 min read • Tue, 7th Apr 2026
Bluesound PULSE FLEX debuts redesigned wireless speaker
Unified Communications

Bluesound PULSE FLEX debuts redesigned wireless speaker

Amber Technology has unveiled a redesigned Bluesound PULSE FLEX in Australia, a compact, high-res wireless speaker for smaller rooms.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026