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Opinion stories

Holiday-Ready Retail: 5 Ways to Improve Customer Data Quality
Customer Relationship Management

Holiday-Ready Retail: 5 Ways to Improve Customer Data Quality

Cleaner customer records can cut undeliverables, reduce wasted marketing spend and help retailers deliver smoother holiday orders and campaigns.

By Greg Brown • 5 min read • 4 days ago

Global Stories

Opinion stories

Cyber security now starts at the job interview
Phishing

Cyber security now starts at the job interview

Remote hiring is now a security risk, as AI lets applicants fake identity and skills before they ever get company access.

By Richard Ford • 5 min read • Today
Who Really Pays When a Supplier Payment Is Hijacked? Leveraging Your Procurement Software to Combat Fraud
Cybersecurity

Who Really Pays When a Supplier Payment Is Hijacked? Leveraging Your Procurement Software to Combat Fraud

Fraudsters are increasingly targeting supplier payments, leaving both buyers and suppliers out of pocket unless bank details are verified before funds move.

By Maurice Iwunze • 4 min read • Today
Britain's forgotten middle - why mid-market businesses hold the key to the UK's growth ambitions
Software-as-a-Service

Britain's forgotten middle - why mid-market businesses hold the key to the UK's growth ambitions

Mid-sized firms face a policy blind spot that could slow AI adoption, despite contributing GBP £2.7 trillion in turnover in 2025.

By Musidora Jorgensen • 5 min read • Today
Cybersecurity Awareness: The Importance of Getting the Basics Right
Cloud Security

Cybersecurity Awareness: The Importance of Getting the Basics Right

Poor data classification and weak access controls can let AI expose information or rack up costs, leaving organisations vulnerable.

By Saurabh Sood • 3 min read • Yesterday
What it takes to make warehouse automation work
Robotics

What it takes to make warehouse automation work

Bottlenecks often shift to inbound and packing areas when a warehouse is automated without redesigning the surrounding processes and staffing.

By Rob Charles • 5 min read • Today
Why revenue leaders need a connected commerce chain
Digital Transformation

Why revenue leaders need a connected commerce chain

Disconnected deal systems are slowing sales, raising risk and undermining forecast accuracy as firms try to speed revenue in a volatile market.

By Lisa Martin • 4 min read • Today
Nobody buys an EV charger. They buy the next ten years
Software-as-a-Service

Nobody buys an EV charger. They buy the next ten years

Fleets and lenders will judge charging operators on uptime, service costs and years of revenue, not the equipment fitted to each site.

By James Schwarz • 5 min read • Yesterday
AI Investment in Australia and New Zealand Drives Data Focus
Data Analytics

AI Investment in Australia and New Zealand Drives Data Focus

Many ANZ firms lack the data governance and integration needed to prove AI is lifting productivity, costs or customer experience.

By Edmund Ng • 6 min read • 3 days ago
The crown jewels of cybersecurity: What can your business not afford to lose
Data Protection

The crown jewels of cybersecurity: What can your business not afford to lose

Businesses risk downtime, fines and reputational damage if they fail to identify the systems and data attackers are most likely to target.

By Seán Tickle • 4 min read • 3 days ago

Stories from Other Regions

Opinion stories

AI productivity is not the CIO's responsibility alone
Digital Transformation

AI productivity is not the CIO's responsibility alone

Businesses must pair AI tools with skills and clear goals if they want the technology to improve output, not just drive adoption.

By Jim Hinchliffe • 4 min read • Today
AI's data problem is governance in disguise
Data governance

AI's data problem is governance in disguise

Most Australian executives want AI to pay back within a year, but weak data governance is already slowing deployment and hiding errors.

By Kristen "KP" Pimpini • 5 min read • Yesterday
Which AI Decisions Should Carry a Human Signature?
Data governance

Which AI Decisions Should Carry a Human Signature?

A missed safeguard can turn an automated campaign into a customer backlash, and one coupon error shows why humans must sign off on risky AI calls.

By Paris Lyu • 5 min read • Today
As payments become invisible, AI must prove it can be trusted to reach its full potential
Fintech

As payments become invisible, AI must prove it can be trusted to reach its full potential

Cross-border payments could become routine faster, but only if AI can explain flagged transactions to customers, auditors and regulators.

By Patrick Gauthier • 5 min read • 2 days ago
The supply chain metric most businesses can't measure and why it's costing them
Supply Chain

The supply chain metric most businesses can't measure and why it's costing them

Many firms are missing the profit drag hidden in stock, logistics and fulfilment costs, leaving value creation to gut feel and assumptions.

By Warren Swanepoel • 7 min read • 2 days ago
Waiouru fire spreads over 3800ha, South Island blaze contained
Metservice

Waiouru fire spreads over 3800ha, South Island blaze contained

Easing winds and light rain have helped firefighters slow the Waiouru blaze, which now covers 3,800 hectares and may take days to contain.

By Anya Fielding • 4 min read • 3 days ago
Most organisations are only solving half of the certificate problem
Virtual Private Networks

Most organisations are only solving half of the certificate problem

Shorter certificate lifespans are exposing a dangerous blind spot, with renewals succeeding on paper while deployments still fail in production.

By Fabiano Rangel and David Dick • 5 min read • 3 days ago