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Service management Stories - Page 16

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Service management stories

SolarWinds to showcase AI solutions at GITEX 2025 events
Software-as-a-Service

SolarWinds to showcase AI solutions at GITEX 2025 events

SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.

By Sean Mitchell • 2 min read • Thu, 10th Apr 2025
SolarWinds unveils IT resilience solutions to combat change
Digital Transformation

SolarWinds unveils IT resilience solutions to combat change

SolarWinds has unveiled new tools to enhance IT resilience as firms face increasing digital complexity and economic pressures, addressing key customer concerns.

By Sean Mitchell • 2 min read • Thu, 3rd Apr 2025
Monday's AI service platform launches for all users
Customer Experience

Monday's AI service platform launches for all users

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.

By Shannon Williams • 3 min read • Thu, 13th Feb 2025
Monday.com launches AI enterprise service management tool
Human Capital Management

Monday.com launches AI enterprise service management tool

monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.

By Sean Mitchell • 3 min read • Tue, 11th Feb 2025
A well-oiled machine: How ERP solutions drive ROI and better customer experiences
Data Analytics

A well-oiled machine: How ERP solutions drive ROI and better customer experiences

Enterprise resource planning (ERP) systems are revolutionising equipment dealerships by streamlining operations and enhancing customer satisfaction, driving significant ROI.

By Terry Smagh • 3 min read • Wed, 29th Jan 2025
Combilift boosts efficiency with AI-powered Infor SyteLine
Manufacturing

Combilift boosts efficiency with AI-powered Infor SyteLine

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

By Catherine Knowles • 3 min read • Thu, 12th Dec 2024
Alcatel-Lucent Enterprise launches cloud network tool
Network Infrastructure

Alcatel-Lucent Enterprise launches cloud network tool

Alcatel-Lucent Enterprise has unveiled its cloud-based network inventory management tool, Fleet Supervision, enhancing operational efficiency for IT teams.

By Catherine Knowles • 2 min read • Thu, 12th Dec 2024
SolarWinds celebrates multiple awards for products & execs
Data Analytics

SolarWinds celebrates multiple awards for products & execs

SolarWinds garnered multiple accolades in early 2024 for its innovative IT management solutions, celebrating executives and product advancements.

By Shannon Williams • 3 min read • Thu, 25th Jul 2024
StarHub partners with ServiceNow on new enterprise service platform
Digital Transformation

StarHub partners with ServiceNow on new enterprise service platform

StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.

By Catherine Knowles • 3 min read • Tue, 9th Jul 2024
BT Group strengthens partnership with ServiceNow to boost AI services
Customer Experience

BT Group strengthens partnership with ServiceNow to boost AI services

BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.

By Shannon Williams • 3 min read • Fri, 21st Jun 2024
AI implementation in IT: professionals voice concerns
Multi-cloud

AI implementation in IT: professionals voice concerns

A SolarWinds report shows only 43% of IT professionals believe their databases are AI-ready, with data quality and security concerns as major hurdles.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
Kinly promotes Duncan MacPherson to Global Service Director
Service management

Kinly promotes Duncan MacPherson to Global Service Director

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

By Imee Dequito • 3 min read • Thu, 6th Jun 2024
ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Customer Relationship Management

ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius

ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.

By Catherine Knowles • 3 min read • Mon, 27th May 2024

Stories from Other Regions

Service management stories

Quanta Services Australia partners with IFS to support growth
Digital Transformation

Quanta Services Australia partners with IFS to support growth

Quanta Services Australia has selected IFS to implement its AI-powered ERP platform, IFS Cloud, to streamline operations and support growth across its divisions.

By Catherine Knowles • 2 min read • Wed, 18th Dec 2024
Indosat Ooredoo Hutchison launches Indosat Smart Internet service
Cisco

Indosat Ooredoo Hutchison launches Indosat Smart Internet service

Indosat Ooredoo Hutchison launches Indosat Smart Internet in collaboration with Cisco, promising faster, more secure connectivity for Indonesian businesses.

By Kaleah Salmon • 2 min read • Thu, 25th Jul 2024
Revealed: Presbyterian Support Central partners with Spark
Health Technologies

Revealed: Presbyterian Support Central partners with Spark

Presbyterian Support Central has partnered with Spark to revamp its tech, aiming to improve productivity for over 1,000 employees amid budget constraints.

By Melania Watson • 3 min read • Mon, 8th Jul 2024
ManageEngine report reveals split in AI adoption among UK IT pros
AI Security

ManageEngine report reveals split in AI adoption among UK IT pros

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

By Catherine Knowles • 3 min read • Fri, 5th Jul 2024
BT Group & ServiceNow extend alliance to boost experiences
Customer Experience

BT Group & ServiceNow extend alliance to boost experiences

BT Group and ServiceNow are joining forces to enhance service management with AI, aiming to boost efficiency and customer satisfaction.

By Melania Watson • 3 min read • Fri, 21st Jun 2024