Service management Stories - Page 18

Global Stories

Service management stories

Dependency of digital infrastructure causing major IT problems

Reliance on digital infrastructure causes major IT incidents, says report. 90% of large businesses affected. Only half have dedicated teams.

By Shannon Williams • 3 min read • Tue, 15th Dec 2015

Customer Relationship Management

ITSM upgrades a necessity in the digital age

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

By Catherine Knowles • 4 min read • Fri, 16th Oct 2015

Unisys

Unisys: How service management tools boost productivity

Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.

By Catherine Knowles • 4 min read • Thu, 27th Aug 2015

Unified Communications

Social IT network launched

HP has launched 48Upper, a pioneering IT management solution that integrates social networking and community insights to boost productivity and collaboration.

By Staff Writer • 1 min read • Tue, 22nd Jun 2010

Risk & Compliance

ITIL: is it all that?

TIL is sometimes perceived and promoted in the context of risk and compliance, so let us consider where ITIL fits.

By Staff Writer • 4 min read • Sun, 1st Nov 2009

Stories from Other Regions

Service management stories

Digital Entertainment

Your Invite: IT Service Management Forum heads to Wellington

This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.

By Staff Writer • 3 min read • Wed, 26th Mar 2014