Whatsapp stories

Infobip urges UK retailers to use RCS and WhatsApp to cut returns disruption as annual costs are forecast to top GBP £27 billion.

Bitdefender warns of a global surge in fake job emails posing as Amazon, Carrefour and the NHS, stealing data, money and account logins.

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.

A new Astaroth banking trojan variant hijacks WhatsApp Web to self-spread via chats while silently stealing Brazilian banking credentials.

Babeltext debuts MC-ML-AI, a standard to turn multilingual, multichannel customer chats into completed bookings, transactions and cases.

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

AI-powered ‘Truman Show’ scam uses OPCOPRO app and fake trading rooms in official stores to steal cash and victims’ digital identities.

University of Nottingham Malaysia debuts NOVA AI assistant to give round-the-clock course and admissions guidance to global applicants.

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

Indosat’s mobile data traffic jumped about 15% over Indonesia’s year-end holidays as digital use surges beyond major cities and tourist hubs.

Meta has bought Singapore AI start-up Manus, aiming to embed its autonomous general-purpose agent across consumer and business products.

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

Codific sees 2026 cybersecurity shaped by shadow AI, passwordless logins, tighter regulation and a sharper focus on software supply chains.

Researchers warn a new ‘GhostPairing’ WhatsApp scam turns device linking into a stealth spy tool, hijacking chats via trusted contacts.

UK homebuyers fear AI-fuelled ID fraud as two-thirds worry about fake documents yet still share sensitive data via email and messaging apps.

ChatGPT has swept Apple’s 2025 app charts in Australia, topping both free iPhone and iPad download lists as AI tools surge in popularity.

ChatGPT tops Apple’s 2025 app charts in New Zealand, as AI tools, social media, streaming and mobile games dominate downloads.

Gen Z is turning away from polished ads and backing creators, forcing brands to pivot towards social commerce and community-led influence.

Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.